Return and Refund Policy

Thank you for shopping with BansheeBike-Accessories. We stand behind the quality of our products and want you to be fully satisfied with your purchase. Please read our return and refund policy below.

1. Eligibility for Returns

We accept returns within 30 days of the delivery date under the following conditions:

• The item is unused, uninstalled, and in its original packaging

• You provide proof of purchase (order number or receipt)

• The item is not marked as Final Sale or Non-Returnable

2. Non-Returnable Items

The following items are non-returnable:

• Custom or special-order items

• Gift cards or downloadable products

• Used or damaged parts due to improper installation

3. Return Process

To initiate a return:

1. Email us at [your email] with your order number and reason for return

2. We will provide return instructions and a return authorization (RMA) number

3. Ship the item back to the address we provide (return shipping is at your expense unless the return is due to our error)

We recommend using a trackable shipping service.

4. Refunds

Once we receive and inspect your return, we will notify you via email. If approved:

• Refunds will be issued to your original payment method

• It may take 5–10 business days for the refund to appear in your account

• Shipping costs are non-refundable (unless the return is due to our mistake)

5. Damaged or Incorrect Items

If you receive a defective, damaged, or wrong item:

• Contact us within 7 days of delivery

• Include photos and your order number

• We’ll make it right with a replacement, refund, or store credit

6. Exchanges

We do not process direct exchanges. If you need a different item, please return the original item for a refund and place a new order.

7. Need Help?

If you have any questions about our return or refund policy, reach out to us:

📧 Email: info@bansheebike-accessories.com
📞 Phone: [your phone number]